We hope you love your NARAN purchase.
If you are not satisfied we are happy to provide a refund/exchange based on our refund policy set out below:
WHAT can be returned?
All full priced items can be returned to us within 30 days of purchase. Please follow the guidelines below:
- Please email us at firstname.lastname@example.org to obtain a returns form.
- Returned garments must be in original condition, unworn, and unwashed with no makeup stains and all original sewn-in labels and tags attached.
- Please return the garment in its original plastic "NARAN" packet.
- We do not offer returns on sale items unless they are deemed faulty by us.
DO I need to return the whole set?
No, you can return a single item if that is your choice.
CAN I exchange an item for change of mind?
Yes, you can exchange a full priced item if you change your mind. Please email us at email@example.com so we can help you with this.
Please note: you will need to cover the postage cost of returning the original item to us to be exchanged. We recommend you use a trackable postage method as we cannot exchange your purchase if the parcel gets lost. Once your returned item has been received by us we will send you the exchanged item.
We do not offer exchanges for sale items unless they are deemed faulty by us.
WHAT if my order arrives damaged?
Whilst we hope this never happens if you do receive a damaged item or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org
WHERE do items need to be returned to?
Please send your returns along with the completed returns form to:
Unit 3, 18 West Street
HOW do customers return items?
Please email us at email@example.com to obtain a returns form. Please complete this form and return to us along with any returns following the guidelines set out in this returns policy.
SHIPPING for returns?
The shipping cost for returns to NARAN Lingerie is not covered or reimbursed by us.
We recommend you send your returns to us by a trackable postage method. If the parcel gets lost and cannot be tracked then we are not able to provide you with a refund.
You can re-use the packaging the garment was sent to you in. Make sure you cover the original address.
CREDIT for returns?
Returns will be processed within five business days after we receive the returned item.
Any refunds we make will be by the same payment method you used to purchase the product.
Please note: Delivery charges are non-refundable and you are required to meet the cost of the returned item/s to us unless the goods are deemed faulty by us.
You can re-use the packaging your purchase was sent to you in. Please ensure you cover the original address.
Garments must be sent back in the original clear "Naran" packet inside the parcel mentioned above.