Need some help? Here are some frequently asked questions...
If you are still unsure, please contact us on our contact page. We would love to help you! x
We deliver worldwide excluding *New Zealand and **Russia using Royale International Couriers.
(All Australian deliveries are by Australia Post Express)
*If you live in New Zealand please contact your nearest NARAN Lingerie stockist. For our NZ stockists please refer to our "Stockists" on this site.
**If you live in Russia we are unable to ship to you from Australia due to Russian shipping restrictions.
We currently accept all major Credit Card Payments, Paypal and Afterpay. (Afterpay can only be used for Australian purchases at this time)
If you would like to arrange payment using another method, we are happy to try and assist you. Please contact us at info@naranlingerie.com
We have created a size guide at the bottom of this site, alternatively, you can contact us at info@naranlingerie.com so we can help you find your best fit.
We deliver WORLDWIDE
All orders are shipped from our warehouse in Sydney, Australia.
For all Australian shipments, we use Australia Post Express
For all international shipments, we use Royale International Couriers
|
Country |
Under $100.00 purchase |
Over $100.00 Purchase |
DELIVERY TIMES * |
|
Australia |
$10.00 |
FREE |
1-2 Business Days |
|
|
|
|
|
|
*International |
$30.00 |
$20.00 |
2-3 Business Days |
* These delivery times exclude public holidays and maybe subject to delays due to causes outside of Australia Post / Royale International's control and maybe be slightly longer for remote areas.
* We do not ship to New Zealand or Russia. If you live in New Zealand you can purchase from our NZ stockists. If you live in Russia we cannot ship to you from Australia due to Russian law.
Order Tracking:
For Australian deliveries: An email will be sent to you with your Australian Post Express tracking number for your order from Australia Post.
For international deliveries: An email will be sent to you with your Royale International Courier tracking number for your order from NARAN Lingerie.
All international deliveries require a signature on delivery. If there is no one to receive your parcel, a card will be left with instructions for re-delivery or pick up.
Royale International Couriers cannot deliver to PO Box addresses so please supply a street address for your parcel delivery.
International Duties and Taxes
(For all international deliveries outside of Australia)
Any import GST/VAT and /or customs duties that may apply are the full responsibility of you the purchaser.
Naran Lingerie is not liable for these charges, unfortunately they can not be refunded or reimbursed by Naran Lingerie.
for any International customs duties or taxes that may apply. Customs policies vary from country to country.
Please contact your local customs office if you
would like more information on any duties or taxes that may apply, prior to making your purchase.
For all Purchases
If you place your order before 3pm on a weekday, we will ship your order out that day.
For purchases made on weekends, public holidays and after 3pm, your order will be shipped on the next day of business.
For any inquiries please call +61 413 736930 or email us at info@naranlingerie.com
Last update: 20 Feb 2020
(For all deliveries outside of Australia)
You will be liable for any import duties, customs and taxes. You will be required to pay this at the point of, or after delivery.
Naran Lingerie is not liable for any International customs duties or taxes that may apply to your purchase, unfortunately, they cannot be refunded or reimbursed by Naran Lingerie.
Customs policies vary from country to country. Please contact your local customs office if you would like more information on any duties or taxes that may apply prior to making your purchase.
Absolutely! Naran Lingerie is based in Sydney Australia. We use GeoTrust Secure Socket Laying (SSL) an encryption technology that ensures safe internet transmission of your personal information. We do not store any credit card details and we do not share your personal information with any third party.
If you are still concerned please contact us by email at info@naranlingerie.com and we will contact you regarding an alternative method to make your purchase.
If you need to make any changes to your purchase, please contact us by email at info@naranlingerie.com straight away, so we can help you with your request.
If it is outside of our normal business hours we will respond by midday the following business day.
We use Australia Post Express for all Australian shipments and Royale International Couriers for all international shipping. You will receive a tracking number should you wish to check your parcel at any time. For Australian deliveries, you will receive your tracking number from Australia Post by email. For international deliveries, you will receive your tracking number from NARAN Lingerie by email.
Australian deliveries will be received within 2-3 business days. For more information please see our shipping information at the bottom of this site.
International deliveries may be received within 4-5 business days. Please allow for delays caused by Covid-19 and reduced flights.
Please note: There may be occasional delays for international shipments due to customs clearance processes that are out of our control.
General Recommended Care
The Naran Brand has been designed with the ultimate luxury in mind using delicate fabrics and laces. Please handle your products with care to maintain their beauty and shape. All garments have detailed care instructions on their labels, please read and follow these carefully.
For Best Results:
· Always refer to the garment’s care label.
· When washing bras, hook the back closures together to prevent the hooks damaging delicate fabrics and laces.
· Use a lingerie bag during washing, this helps to protect fabrics and prevents wires from escaping and damaging your fabrics or washing machine.
· All padded garments should be gently restored to shape straight after washing.
· Avoid using pegs to hang garments after washing.
· Garments can be dried flat or bras can be hung in half over a line.
Storage:
When storing bras be careful not to crush the padded cups, this can be done by storing your garments flat in a drawer (ideal)or by twisting one into cup into the other.
Yes, you can, and it is super easy!
We offer a 30-day hasstle-free return for your lingerie.
To initiate a return or exchange, please email us at info@naranlingerie.com using the same email address you used to place the order.
Please note: Any returns or exchanges must be in original, unworn and unwashed condition with no make-up stains and all original sewn-in labels and tags attached.
Once the item has been received we will refund you using the same method used to purchase the item. Please allow up to five working days for us to process this.
Please note: We are unable to refund return postage costs.
NARAN Lingerie cannot be held liable for the loss of any returns. We recommend using a registered post service and that you keep a record of your parcels tracking details.
By default, all prices shown on our site are quoted in Australian Dollars (AUD). You can view all prices in your preferred currency by selecting it from the drop-down menu at the top of this site.
Please note: When checking out you will be charged in Australian Dollars.
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