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naranlingerie
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Cart0
  • Shop
    • Shop All
    • Collections
    • New Arrivals
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    • All Bras
      • Balconnet Bras
      • Plunge Boost Bras
      • Sheer Underwire Bras
      • Wire Free
    • Bottoms
      • Cheeky Thongs
      • More Coverage
    • One Piece
    • Sale
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  • Faqs

Faqs

Need some help? Here are some frequently asked questions...

If you are still unsure, please contact us on our contact page. We would love to help you! x

What countries do you ship to?

We deliver worldwide excluding Russia due to Russian shipping restrictions.

All deliveries are by Australia Post Express. Please see "Shipping" on this site for more detailed information.

(You can find shipping information at the bottom of the site on the left)

 

What payment methods does NARAN Lingerie accept?

We currently accept all major Credit Card Payments, Paypal and Afterpay. (Afterpay can only be used for Australian purchases at this time) 

If you would like to arrange payment using another method, we are happy to try and assist you.   Please contact us at info@naranlingerie.com

What size should I purchase?

We have created a size guide at the bottom of this site, alternatively, you can contact us at info@naranlingerie.com so we can help you find your best fit.

How much does delivery cost?

 

We deliver WORLDWIDE *


All orders are shipped from our warehouse in Sydney, Australia.

For all shipments, we use Australia Post Express

 

Country

Under $100.00 purchase

Over $100.00 Purchase

DELIVERY TIMES *

Australia

$10.00

FREE

1-2 Business Days

 

 

 

 

*International

$30.00

$20.00

4-5 Business Days

 

 

* These delivery times exclude public holidays and maybe subject to delays due to causes outside of Australia Posts control and maybe be slightly longer for remote areas.

* For international deliveries please allow additional delays due to the impact of Covid-19 on international flights.

 

* We do not ship to Russia, due to Russian shipping restrictions.

 

 

Order Tracking:

For all deliveries: An email will be sent to you with your Australian Post Express tracking number for your purchase. You will receive email updates from Australia Post with the status of your parcel including a delivery notification.

All international deliveries require a signature on delivery.  If there is no one to receive your parcel, a card will be left with instructions for pick up.

 

International Duties and Taxes

(For all international deliveries outside of Australia)
Any import GST/VAT and /or customs duties that may apply are the full responsibility of you the purchaser.
Naran Lingerie is not liable for these charges, unfortunately, they can not be refunded or reimbursed by Naran Lingerie.

 Customs policies vary from country to country.  Please contact your local customs office if you
would like more information on any duties or taxes that may apply, prior to making your purchase.

 

For all Purchases 

If you place your order before 3 pm on a weekday, we will ship your order out that day.
For purchases made on weekends, public holidays, and after 3 pm, your order will be shipped on the next day of business.


For any inquiries please call +61 413 736930 or email us at info@naranlingerie.com


 


Last update: 4 Dec 2020

Will I need to pay for any customs duties and taxes?

(For all deliveries outside of Australia)


You will be liable for any import duties, customs and taxes.  You will be required to pay this at the point of, or after delivery.

Naran Lingerie is not liable for any International customs duties or taxes that may apply to your purchase, unfortunately, they cannot be refunded or reimbursed by Naran Lingerie.

Customs policies vary from country to country.  Please contact your local customs office if you would like more information on any duties or taxes that may apply prior to making your purchase.

 

Is it safe to purchase from your website?

Absolutely! Naran Lingerie is based in Sydney Australia. We use GeoTrust Secure Socket Laying (SSL) an encryption technology that ensures safe internet transmission of your personal information.  We do not store any credit card details and we do not share your personal information with any third party.

If you are still concerned please contact us by email at info@naranlingerie.com and we will contact you regarding an alternative method to make your purchase.

Can I cancel or change my order?

If you need to make any changes to your purchase, please contact us by email at info@naranlingerie.com straight away, so we can help you with your request.

If it is outside of our normal business hours we will respond by midday the following business day.

When will my purchase arrive?

We use Australia Post Express for all shipments.   

You will receive an email with your tracking number should you wish to check your parcel at any time, and regular email updates from Australia Post until your parcel is delivered. 

Australian deliveries will be received within 2-3 business days.  For more information please see our shipping information at the bottom of this site.

International deliveries may be received within 4-5 business days. Please allow for delays caused by Covid-19 and reduced flights.

Please note: There may be occasional delays for international shipments due to customs clearance processes that are out of our control.

How do I care for my new NARAN Lingerie?

General Recommended Care

The Naran Brand has been designed with the ultimate luxury in mind using delicate fabrics and laces.  Please handle your products with care to maintain their beauty and shape.  All garments have detailed care instructions on their labels, please read and follow these carefully.

 

For Best Results:

·  Always refer to the garment’s care label.

·  When washing bras, hook the back closures together to prevent the hooks damaging delicate fabrics and laces.

·  Use a lingerie bag during washing, this helps to protect fabrics and prevents wires from escaping and damaging your fabrics or washing machine.

·  All padded garments should be gently restored to shape straight after washing.

·  Avoid using pegs to hang garments after washing. 

·  Garments can be dried flat or bras can be hung in half over a line.

 

 

Storage:

When storing bras be careful not to crush the padded cups, this can be done by storing your garments flat in a drawer (ideal)or by twisting one into cup into the other.

 

Can I return or exchange my purchase?

Yes, you can, and it is super easy!

We offer a 30-day hasstle-free return for your lingerie.

To initiate a return or exchange, please email us at info@naranlingerie.com using the same email address you used to place the order.

Please note: Any returns or exchanges must be in original, unworn and unwashed condition with no make-up stains and all original sewn-in labels and tags attached.

Once the item has been received we will refund you using the same method used to purchase the item. Please allow up to five working days for us to process this.

Please note: We are unable to refund return postage costs.

NARAN Lingerie cannot be held liable for the loss of any returns.  We recommend using a registered post service and that you keep a record of your parcels tracking details.

What currency are your prices in?

By default, all prices shown on our site are quoted in Australian Dollars (AUD).  You can view all prices in your preferred currency by selecting it from the drop-down menu at the top of this site.

Please note: When checking out you will be charged in Australian Dollars.

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Check out our FAQs page

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Copyright © 2021 naranlingerie
ABN: 57604879763
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern naranlingerie’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘naranlingerie’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 28 Willandra Rd, Beacon Hill, NSW, 2100, AU. Our ABN is 57604879763. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms