Need some help? Here are some frequently asked questions...
If you are still unsure, please contact us on our contact page. We would love to help you! x
We deliver worldwide excluding Russia due to Russian shipping restrictions.
All deliveries are by Australia Post Express. Please see "Shipping" on this site for more detailed information.
(You can find shipping information at the bottom of the site on the left)
We currently accept all major Credit Card Payments, Paypal and Afterpay. (Afterpay can only be used for Australian purchases at this time)
If you would like to arrange payment using another method, we are happy to try and assist you. Please contact us at info@naranlingerie.com
We have created a size guide at the bottom of this site, alternatively, you can contact us at info@naranlingerie.com so we can help you find your best fit.
We deliver WORLDWIDE *
All orders are shipped from our warehouse in Sydney, Australia.
For all shipments, we use Australia Post Express
|
Country |
Under $100.00 purchase |
Over $100.00 Purchase |
DELIVERY TIMES * |
|
Australia |
$10.00 |
FREE |
1-2 Business Days |
|
|
|
|
|
|
*International |
$30.00 |
$20.00 |
4-5 Business Days |
* These delivery times exclude public holidays and maybe subject to delays due to causes outside of Australia Posts control and maybe be slightly longer for remote areas.
* For international deliveries please allow additional delays due to the impact of Covid-19 on international flights.
* We do not ship to Russia, due to Russian shipping restrictions.
Order Tracking:
For all deliveries: An email will be sent to you with your Australian Post Express tracking number for your purchase. You will receive email updates from Australia Post with the status of your parcel including a delivery notification.
All international deliveries require a signature on delivery. If there is no one to receive your parcel, a card will be left with instructions for pick up.
International Duties and Taxes
(For all international deliveries outside of Australia)
Any import GST/VAT and /or customs duties that may apply are the full responsibility of you the purchaser.
Naran Lingerie is not liable for these charges, unfortunately, they can not be refunded or reimbursed by Naran Lingerie.
Customs policies vary from country to country. Please contact your local customs office if you
would like more information on any duties or taxes that may apply, prior to making your purchase.
For all Purchases
If you place your order before 3 pm on a weekday, we will ship your order out that day.
For purchases made on weekends, public holidays, and after 3 pm, your order will be shipped on the next day of business.
For any inquiries please call +61 413 736930 or email us at info@naranlingerie.com
Last update: 4 Dec 2020
(For all deliveries outside of Australia)
You will be liable for any import duties, customs and taxes. You will be required to pay this at the point of, or after delivery.
Naran Lingerie is not liable for any International customs duties or taxes that may apply to your purchase, unfortunately, they cannot be refunded or reimbursed by Naran Lingerie.
Customs policies vary from country to country. Please contact your local customs office if you would like more information on any duties or taxes that may apply prior to making your purchase.
Absolutely! Naran Lingerie is based in Sydney Australia. We use GeoTrust Secure Socket Laying (SSL) an encryption technology that ensures safe internet transmission of your personal information. We do not store any credit card details and we do not share your personal information with any third party.
If you are still concerned please contact us by email at info@naranlingerie.com and we will contact you regarding an alternative method to make your purchase.
If you need to make any changes to your purchase, please contact us by email at info@naranlingerie.com straight away, so we can help you with your request.
If it is outside of our normal business hours we will respond by midday the following business day.
We use Australia Post Express for all shipments.
You will receive an email with your tracking number should you wish to check your parcel at any time, and regular email updates from Australia Post until your parcel is delivered.
Australian deliveries will be received within 2-3 business days. For more information please see our shipping information at the bottom of this site.
International deliveries may be received within 4-5 business days. Please allow for delays caused by Covid-19 and reduced flights.
Please note: There may be occasional delays for international shipments due to customs clearance processes that are out of our control.
General Recommended Care
The Naran Brand has been designed with the ultimate luxury in mind using delicate fabrics and laces. Please handle your products with care to maintain their beauty and shape. All garments have detailed care instructions on their labels, please read and follow these carefully.
For Best Results:
· Always refer to the garment’s care label.
· When washing bras, hook the back closures together to prevent the hooks damaging delicate fabrics and laces.
· Use a lingerie bag during washing, this helps to protect fabrics and prevents wires from escaping and damaging your fabrics or washing machine.
· All padded garments should be gently restored to shape straight after washing.
· Avoid using pegs to hang garments after washing.
· Garments can be dried flat or bras can be hung in half over a line.
Storage:
When storing bras be careful not to crush the padded cups, this can be done by storing your garments flat in a drawer (ideal)or by twisting one into cup into the other.
Yes, you can, and it is super easy!
We offer a 30-day hasstle-free return for your lingerie.
To initiate a return or exchange, please email us at info@naranlingerie.com using the same email address you used to place the order.
Please note: Any returns or exchanges must be in original, unworn and unwashed condition with no make-up stains and all original sewn-in labels and tags attached.
Once the item has been received we will refund you using the same method used to purchase the item. Please allow up to five working days for us to process this.
Please note: We are unable to refund return postage costs.
NARAN Lingerie cannot be held liable for the loss of any returns. We recommend using a registered post service and that you keep a record of your parcels tracking details.
By default, all prices shown on our site are quoted in Australian Dollars (AUD). You can view all prices in your preferred currency by selecting it from the drop-down menu at the top of this site.
Please note: When checking out you will be charged in Australian Dollars.
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Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
