Terms and Conditions of Sale
EMBELLI PTY. LTD. T/A NARANLINGERIE ABN 57 604 879 763
In these Sales Terms and Conditions (Sales Terms), ”we”, “us” or “our” means Embelli Pty Ltd ABN 57 604879 763 trading as Naran Lingerie, its successors and assignees, (referred to as “we”, “us” or “our”) and you, the person, organisation or entity that purchases products or related services from us (referred to as “you” or “your”), and collectively the Parties. These Sales Terms apply to all sales made by us to you. These Terms are available at www.naranlingerie.com (Site).
These Sales Terms form the agreement under which we will supply products and related services to you. Please read these Sales Terms carefully. Please note that any purchase on our Site will be billed to you in Australian currency as set out below in clause 3. If you have any questions, please contact us using the contact details below, before you purchase products or related services from us.
You accept our Sales Terms by making a purchase from us. Your purchase from us indicates that you have had sufficient opportunity to access these Sales Terms and contact us, that you have read, accepted and will comply with these Terms, and that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older. You must not order products or services from us if you are under 18 years of age or do not have the consent of a legal guardian who is 18 years or older. If you do not agree to these Sales Terms, you should not purchase from us.
- Registration: You may choose to create an account with Naran Lingerie (Naran Account), but are not required to. If you choose to create a Naran Account we will provide a confirmation of your account registration when you register on the Site. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.
- Products and Orders:
- Price and Payments:
- Gift Vouchers:
- Availability and Cancellation:
- Discount Codes and Promotions: We may from time to time offer promotional discount codes, which may be applicable to goods on the Site, and must be entered at the time of submitting your order. The conditions of use relating to any discount code will be specified at the time that it is issued.
- Intellectual Property:
- Consumer Law, Return, Refund and Exchange Policy:
- Limitation of Liability and Disclaimers:
- Amendment: These Sales Terms may be amended from time to time without prior notice. Your purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check the current Sales Terms before purchase. Our agents, employees and third parties do not have authority to change these Sales Terms.
- Indemnity: You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.
(a) You may order from us as set out on the Site. We may at our discretion accept or reject an order depending on factors including availability of products and our ability to validate payment for the products.
(b) It is your responsibility to check the order details, including product and pricing, before you complete your order on the Site.
(c) We will provide you with order details, which may include an order number, an order ID, the shipping and billing addresses and a description of what was ordered, when you order and pay on the Site and your payment has been validated and received in full.
(d) A binding agreement comes into existence between you and us once we have given you an order number. No changes to these Sales Terms will be effective unless we both agree to the changes in writing.
(a) You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Any delivery and insurance charges will be separately shown.
(b) You must pay for the product by one of the methods set out on the Site. Your payment will be processed by a third party payment processor [Payment Processor] upon receipt of your order. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not received or is declined by: (i) us; (ii) our Payment Processor; or (iii) your bank or credit card issuer, then your order may be cancelled and we will not hold any goods against your order.
(c) If your home country is not Australia and the currency of your bank or credit card issuer is not in Australian dollars (Foreign Currency), you may be subject to additional fees and charges including but not limited to cross border, exchange or currency conversion fees and/or transaction fees (Fees and Charges) by our Payment Processor, your bank and/or your credit card issuer. Such Fees and Charges vary by country and/or currency and are subject to change at the discretion of our Payment Processor, your bank and/or your credit card issuer (as applicable).
(d) You acknowledge and agree that we are not responsible for: (i) any Fees and Charges; (ii) the value of your purchase in your Foreign Currency which may fluctuate subject to change in exchange rates; and (iii) in the event of refund, reimbursing any Fees and Charges.
(a) Gift vouchers can be purchased from us on the Site in Australian dollars and may be used only for purchases on our Site.
(b) Purchased gift vouchers will be sent by to you by email. The gift voucher will include a unique code which will be required to redeem the gift voucher. The unique code on a gift voucher should be treated as cash and cannot be replaced if lost or stolen. We are not responsible if a third party uses your gift voucher unique code.
(c) If the amount of your gift voucher does not cover the total purchase amount, you will need to pay the remainder of the purchase as set out in clause 3.
(d) Gift vouchers are not redeemable for cash and cannot be returned for a cash refund or exchanged. You cannot purchase a new gift voucher with another gift voucher.
(e) Any unused balance will remain as credit on the gift voucher and is not transferable for a cash payment. Additional values cannot be added to existing gift vouchers.
(f) Our gift vouchers expire 12months from the date of issue by email. It is your responsibility to keep track of the expiration date. We will not send you any reminders of when your gift voucher will expire.
(g) We reserve the right to request alternative forms of payment if a fraudulently obtained gift voucher is redeemed.
(a) All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us, and to keep the Site up to date with availability of products.
(b) If there is a considerable delay in dispatching your order, or if for any reason we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order and refund you the full amount paid, including any delivery fees.
(a) Location: We deliver to Australia, New Zealand and other locations as set out on our Site. Please refer to the shipping information on the Site to check that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Cost: We offer free standard delivery for purchases over $100.00 in Australia and $150 to New Zealand, as set out on the Site. If free delivery does not apply, a delivery fee will apply, as set out on the Site.
(c) Timing: We will normally dispatch the product within 1 business days from the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order.
(d) Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.
(e) Method: We may deliver the products via a range of delivery methods. We recommend that you provide us with a daytime address. All deliveries must be signed for. If neither you nor your authorised representative is at the delivery address to accept delivery you will be notified, generally by the delivery company leaving a card with contact details, so that you can arrange another delivery time and date.
(f) Title: Title in the products will not pass to you until the later of delivery or your payment has been processed or otherwise received by us. Risk of loss, damage or deterioration to any products will pass to you on delivery. If your payment is declined for any reason we will not process and deliver your order to the delivery address.
(a) Intellectual Property includes but is not limited to:
i. all present and future rights to intellectual property including inventions and improvements, trade marks (whether registered or common law trade marks), patents, designs, copyright, any corresponding property rights under the laws of any jurisdiction;
ii. all rights in respect of an invention, discovery, trade secret, secret process, know- how, concept, idea, information, process, data, formula or work product; and
iii. all work product developed in whole or in part by us.
(b) We own all Intellectual Property rights in the Site, business, products and branding, as between us and you. The products contain material which is owned by or licensed to us and is protected by Australian and international laws (Materials). We own the copyright which subsists in all creative and literary works incorporated into our Materials.
(a) ACL: Seller’s goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law in the Consumer and Competition Act 2010 (ACL). Nothing in the Sales Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the ACL or any liability under the ACL, which may not be limited or excluded.
(b) Goods: If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
(c) Warranties: To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim all warranties including but not limited to implied warranties of merchantability and/or fitness for a particular purpose.
(d) Refund: We offer exchanges or refunds of products where we determine (in our sole discretion):
o The returned products are in saleable condition (unless they are deemed faulty), not used, not worn, undamaged, not tampered with, unwashed and unaltered; and
o The returned products are in their original undamaged packaging with all product tags still intact; and
o The returned products are not sale items (unless they are deemed faulty); and
o A return and exchanges form is completed and returned and either:
• the product is declared faulty (unless caused by you); or
• the incorrect product was delivered.
To the fullest extent permitted by law, we reserve the right to refuse or reject an exchange or a refund if we assess that the product does not satisfy the requirements under these Sales Terms. Any refund we make will be by the same payment method used to purchase the product.
(e) Packaging: You must adequately package any product you are returning to us to ensure that it is not damaged during return delivery to our warehouse. If you contact us because you believe a product is faulty, then once we have verified whether this is accepted, Naran Lingerie will arrange for the relevant faulty product to be collected and a refund issued to you usually within 5 business days.
(f) Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
(g) Change of mind: On full price items we do accept returns for change of mind or in circumstances including but not limited to where you have ordered the incorrect size. We will refund the price of the garment but not any shipping charges as referred to below. Returns must be sent back to us within 30 days of your receipt of the ordered products and items must be received in original condition including with all original tags attached, and as otherwise described on the Site. We recommend you return items using a trackable postage method, as if the parcel is lost and cannot be tracked then we are not able to provide you with a refund. If you return an item outside this period you may be required to pay a restocking fee as detailed on the Site. Returns will usually be processed within five business days after we receive the returned item. If you wish to exchange your item you will need to follow this refund process and place a new order. Any refunds we make will be by the same payment method used to purchase the product.
(h) Delivery charges for Change of Mind: Please note that delivery charges are non-refundable and you are required to meet the cost of returning the relevant item/s to us prior. Any additional costs in respect of delivery or re-delivery will be at your expense. If you place a subsequent order, you will be charged in accordance with the current standard shipping prices outlined on our Site.
(a) While the information and material contained on the Site is believed to be accurate and current, it is provided by us in good faith on an "as is" basis, and we and our directors, officers, employees, contractors and agents accept no responsibility for and make no representations or warranties to you or to any other person as to the reliability, accuracy or completeness of the information contained on the Site.
(b) Certain legislation including the ACL and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Terms.
(c) To the extent permitted by law, we exclude all conditions and warranties, except for your Rights including but not limited to:
i. we expressly disclaim any implied or express guarantees, representations or conditions of any kind, which are not stated in these Sales Terms;
ii. we take no responsibility for, and will not be liable for the Site or the products being unavailable; and
iii. we will not be liable for any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the Site, inability to access or use the Site, the products, the services, the late supply of products, or these Sales Terms, even if we were expressly advised of the likelihood of such loss or damage.
(d) Limitation: Our total liability arising out of or in connection with the products, the services or these Sales Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and/or services under these Terms.
(e) This clause will survive termination of these Terms.
Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our products, please contact us. If there is a dispute between the Parties in relation to these Sale Terms, the Parties agree to the following dispute resolution procedure:
(a) The complainant must tell the respondent in writing the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).
(b) If the Parties cannot agree how to resolve the dispute at the Initial Meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.
Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.
(a) Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines
(b) Accuracy: While we endeavour to keep the information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, services, or related graphics contained on the Site for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law
(c) Termination: We reserve the right to refuse supply of the products ordered by you, terminate your account, terminate our contract with you, and remove or edit content on the Site at our sole discretion, without incurring any liability to you.
(d) GST: If and when applicable, GST payable on our services or products will be set out in our invoices. By accepting these Sales Terms you agree to pay us an amount equivalent to the GST imposed on these charges.
(e) Relationship of Parties: These Sales Terms are not intended to create a relationship between the Parties of partnership, joint venture, or employer-employee.
(f) Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Sales Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 5 business days' notice in writing.
(g) Notice: Any notice in connection with these Sales Terms will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the Party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other Party.
(h) Waiver: Any failure by a Party to insist upon strict performance by the other of any provision in these Sales Terms will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by us of any of these Sales Terms shall be effective unless we expressly state it is a waiver and we communicate to you in writing.
(i) Assignment: You must not assign any rights and obligations under these Terms, whether in whole or in part, without our prior written consent.
(j) Severability: If any of these Sales Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
(k) Jurisdiction and Applicable Law: Your use of the Site and any dispute arising out of your use of it is subject to the laws of New South Wales and the Commonwealth of Australia. These Sales Terms are governed by the laws of New South Wales and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in New South Wales. The Site may be accessed throughout Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.
(l) Entire Agreement: These Sales Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
For any questions or notice, please contact us at:
Embelli Pty. Ltd. t/a NaranLingerie ABN 57 604 879 763
PO Box 207, Crows Nest NSW 1585
Last update: 24 October 2017
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