Returns & Exchanges
EMBELLI PTY. LTD. T/A NARANLINGERIE ABN 57 604 879 763
We hope you love your new Naran Lingerie. If you are not satisfied we are happy to provide a refund within 30 days of you receiving your delivery.
When returning your items please download the Return Form via one of the buttons at the bottom of this page and ensure:
- The form below is completed and a print out together with the original invoice are included.
- The garments you are returning are in original, unworn and unwashed conditioned
with no makeup stains and all original sewn in labels and tags are attached.
- Please return the garment in its original plastic packet.
- Please note we do not offer returns on sale items, unless they are deemed faulty.
We recommend you return items using a trackable postage method, as if the parcel is lost and cannot
be tracked then we are not able to provide you with a refund.
You can reuse the packaging the garment was sent to you in. Make sure you cover the original address.
Please send your returns to:
Naran Lingerie Returns
Studio 3 / 18 West Street
Returns will usually be processed within five business days after we receive the returned item.
If you wish to exchange your item you will need to follow this refund process and place a new order.
Any refunds we make will be by the same payment method used to purchase the product.
Please note: delivery charges are non-refundable and you are required to meet the cost of returning the
relevant item/s to us unless the goods are deemed faulty by us.
To view our full sales terms and conditions including our refund policy click here.